Support Options for our clients
When it comes to maintaining and troubleshooting a website, having the right support options can make all the difference. In this article, we will discuss the various support options available to our clients, including both free and paid options.
Free Support
Free support is a great way for our clients to get assistance without incurring additional costs. Here are some examples of free support options that we offer:
- 6 Months of Free Support: After delivering a project, we offer 6 months’ worth of paid support for free to ensure that the website is functioning properly and address any issues that may arise.
- Free Security Support: For projects that cost $10,000 or more, we offer free security support for 20 years. This includes monitoring for security threats and taking action to prevent them.
- Free Paid support does not include projects that we are doing for promotional purposes, for example:
However, we do encourage your to report any issues experienced.
Support options for Managed E-Commerce Websites
We offer free support for our managed e-commerce solutions, which include:
- Daily automatic backups and free disaster recovery
- Free lifetime security and website updates
- Support for errors caused by our system
We do not offer free support for the following:
- Incorrect modifications made to the website that do not follow our instructions
- Installation of external plugins without our consent
- Unauthorized access attempts that may damage the website
- Requests to reverse changes made to the website’s design or structure
- Any other issues that are not caused by our system or that are not listed in the free support policy
We hope this clarifies our support policy. Note that, you can always get the necessary support with a paid option. If you have any questions, please do not hesitate to contact us here↗︎
Paid Support
While free support options are great for basic troubleshooting and maintenance, there may be times when more extensive support is needed. In these cases, paid support options may be the best choice. Here are some examples of paid support options that we offer:
- Contractual Support: Under contractual support, we offer a variety of options to suit the needs of different website owners. This includes monthly, tri-monthly, and yearly support plans. This contractual support option includes tech and non-technical support solutions, such as website ad application monitoring, security support, customer support stuffing, etc.
- One-Time Support: For one-time support, we offer a variety of options, such as disaster recovery support, fixing a broken website or application, migration, website backup and restore, etc.
When choosing a support option, it’s important to consider your website’s needs and budget. We offer a range of options to suit the different needs of our clients. Whether you need basic troubleshooting and maintenance, or more extensive support, we have a solution that will work for you.
If you have any questions or you need to know how much our paid support costs, feel free to fill out this form ↗︎