This is the credential, that is provided by your mail service provider. the format or username should be the email address that you have to get from your mail service provider. For example, you get from so here the mail server username should be

Here, we are attaching a simple example:


So, if you are looking for help configuring our email marketing app, copy this information and paste it into the following input field, as shown in the screenshot:


If you still need help with our marketing app, you should contact your email service provider for assistance. In case, if you believe, the error is from our side, feel free to contact us for support. We are happy to help you.

You can also request free help or submit an application problem, and you will get help from us depending on the request queue, by contacting us here ↗︎